FAQ's

As our apparel is made to order, delivery dates can vary based on the amount of orders we have to process, product availability, and delivery destination. With that said, we estimate delivery anywhere between 7-14 days for domestic orders.

Our estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

Products being out of stock, shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions.

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email, and we’ll take a look.

Shipping costs vary based on product ordered, quantity ordered and delivery destination. Costs will generate when items are loaded into your cart.

At this time we only ship within the United States of America. We hope to soon expand our shipping capabilities.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct, and if you got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you state you haven't received it, we won't be able to take responsibility and reship that order. In that case, any replacements would have to be at your expense.

If the package was marked as delivered by the carrier, but you report you have yet to receive it, we will not be able to cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you are unable to locate the package, you will need to place a new order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

If something arrives damaged, send a photo of the damaged goods to Hello@DirtLogicApparel.com. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.

If your order’s estimated delivery time has passed, here’s what you do:

Please wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee. Reach out to the carrier. You can contact the carrier service directly to get information about your shipment. Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via email at Hello@DirtLogicApparel.com.

Submit your claim no later than 30 days after the estimated delivery date for packages lost in transit. Then, we’ll take a look, and if the fault is ours, we’ll reship your order at no expense to you.

We may ask for your help before doing that, like confirming that the shipping address is correct, and that you have contacted the local post office to locate the lost order.

Remember that we can’t reship an order if tracking information states it was delivered, but you state you haven’t received it. In this case, any replacements would have to be at your expense.

Yes, you can for anything that is deemed our fault, such as: misprinted/damaged/defective items, incorrect item/size sent.

You must submit a claim to us within 30 days after the product is received. 

If you would like to exchange or return a product without any defect or due to a wrong size being ordered, that would be handled at your expense by placing a new order.

Reminder: For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 

No worries, we can get a new order sent out to you. Please submit an email to us at Hello@DirtLogicApparel.com with an image(s) of the issue.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received.

As our apparel is made to order, we cannot return or exchange orders if you ordered an incorrect size. However, if you did order the wrong size and are looking to get the correct one, please reach out to us at Hello@DirtLogicApparel.com for further discussion. 

If we sent you the wrong size by mistake, we will send the correct one out at no cost to you. If this is the case, please have a claim submitted to us no later than 30 days after product is received.

If you have any questions regarding your order, please reach out to our Customer Service team at Hello@DirtLogicApparel.com

Yes, you can change an order that has already been submitted unless it has the status of Being Fulfilled. As our apparel is made to order, this is a very delicate and time sensitive matter. If for any reason you feel the need to cancel or make changes after you order, please email us immediately! We will do our very best to get to your request ASAP and make an attempt to fulfill the request of change/cancel, but we cannot guarantee your request will be met.

Note that changing a product within an order (e.g. altering a product's variant, size, etc) will reset the order deadline. This may result in a longer fulfillment time. However, changing a shipping address will not reset the order deadline.